Refund policy
Email: luminorroyale@gmail.com
You can contact us via email or phone using the information above. Please note that phone queues may occur during busy periods.
How can I cancel my order?
You have the right to cancel an order within 7 days without providing a reason. If you wish to cancel, please use the form included in your package or send a clear message to us by email or post.
Can I modify an order I just placed?
Once an order has been shipped, it cannot be modified. However, you can return unwanted items and place a new order if you forgot something.
When will my package be delivered?
Delivery time is approximately 7–10 business days. Your package will always be delivered to your local pick-up point.
Which payment methods can I use in the webshop?
You can pay using PayPal, Klarna, or card (Visa, Visa Electron, Mastercard).
When will the amount be charged to my card?
The amount is reserved immediately after the order is placed and will be charged when the package is shipped.
FEES AND ORDER LIMIT QUESTIONS:
Is there a minimum order value?
No, there is no minimum order value. However, a shipping fee may apply depending on the order value (see above).
TRANSPORT AND DELIVERY QUESTIONS:
Can I change the delivery date for my order?
It is not possible to change the delivery date. We always aim to ship packages as quickly as possible.
What should I do if I received an incorrect delivery?
We apologize for the inconvenience. Please contact us, and we’ll resolve the issue as soon as possible. Contact details are at the top of the page.
When will my package arrive?
Delivery time is 7–10 business days.
RETURNS AND CLAIMS QUESTIONS:
I want to return a product, but it has been more than 7 days.
Please contact our customer service, and we will find the best solution for you.
I have returned my order. When will I receive my refund?
We will process your refund as soon as we receive the returned products.
I received my order but want to return it within the 7-day window.
Use the form included in your package or contact our customer service. You can find the contact information at the top of this page.
I want to cancel my order, but I haven’t received it yet.
Please contact our customer service. You can find the contact information at the top of this page.
I didn’t receive all the products I ordered, or I received the wrong products.
Please contact our customer service. You can find the contact information at the top of this page.
The products I ordered were damaged during transport – what should I do?
Please contact our customer service. You can find the contact information at the top of this page.
I received damaged products – what should I do?
Please contact our customer service. You can find the contact information at the top of this page.
How can I stay updated on offers?
You can subscribe to our newsletter for updates on promotions and new launches by entering your email address in the form at the bottom of the page.